Service Renewal Representative with German
NetSuite Inc.
Bucharest, Romania, RO, RO
5 zile în urmă

Job Description - Service Renewal Representative with German (19000ON9) Preferred Qualifications

Oracleprovides the world's most complete, open, and integrated business software and hardware systems.

Oracle-Global Renewals Service Centre (GRSC) is one of the largest support groups inOracle Romania Organization and manages Oracle support contract renewals forall 4 global regions : Asia, Europe, North America and Latin America.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

RESPONSIBILITIES :

The SupportService Renewals Specialist will be responsible for ensuring the successfulrenewal of Support Service Contracts for existing small / medium-

sized customersand handling any resulting queries that the customers may have about theircontracts.

EXPERIENCE :

Thesuccessful candidate will have at least 1-2 years of experience insales / telesales and customer relationship, preferably in IT Hardware&Software.

A sound understanding of the region, customer behavior and akeen interest in developing this knowledge would be a plus. The position willrequire working flexibly and openly with a wide range of team-members.

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

QUALIFICATIONS :

Detailed Description and Job Requirements Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-

sized customers in assigned territory. Educate customers on business practices and any associated contractual implications.

Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals.

Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-

tier opportunities. Accurately forecast business targets and opportunities in territory. 2-5 years experience in sales or related area.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.

This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.

This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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