For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry.
Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel.
We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world.
We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit.
Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors.
It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone are seeking a Applications Engineer to work as part of its Cloud Services’ team to support and maintain the various databases and applications within its payment environment.
The primary focus for this role will be to support Verifone’s regional payment gateways and acquiring services which are hosted primarily on Windows and SQL Server.
These environments, hosted in private cloud, are designed to process millions of request each day. To achieve this the company offers 24 / 7 services with strict service availability and service level agreements.
Dependent on business requirements, the scope of this role may change.
Hours of work are 40 hours per week, Monday to Friday, 09 : 00-18 : 00. Out of hours support required dependent on business requirements.
Once sufficient experience gained, requirement to participate in a formal out-of-hours on-call support rota. The on-call rota will cover 24 / 7 / 365, including weekends and public holidays.
The successful applicant will be working in a fast-moving managed service environment so must be flexible and be able to multi-task between resolving support issues and working on projects to meet the company’s long-term goals.
The Verifone Cloud Services Team spans across multiple locations, some international travel may be required and therefore the candidate must possess a valid passport.
Essential Duties and Responsibilities
Work alongside Cloud-Ops, Development and Infrastructure Teams to support the deployment of applications.
Recommend improvements and optimizations to improve the overall reliability, performance and cost of the VCS platform.
Implement continual improvement of gateway application, database and service architecture and monitoring
Complete acceptance testing of new releases and patches, providing technical feedback to Development and QA Teams
Manage deployment of system changes and maintenance tasks during specified maintenance windows
Provide 24 / 7 / 365 on-call support by responding to escalations, alerts, incidents and problems that affect the environment and payment systems the team is responsible for
Complete BAU tasks, escalating where exceptions occur
Develop and implement new BAU tasks and manage change within BAU task procedures.
Maintaining of technical documentation
Review documentation and change control for technical accuracy
Preparation of technical documentation and SLA reporting.
Provide input into the development and application of policies and procedures
Fulfil business request and Customer boarding requirements
Liaise with internal Cloud Services Teams 24 / 7 ITOC, Networking, Infrastructure and Database-Infrastructure and external Verifone Teams - Development, QA and Security & Compliance teams
Provide out of hours on-call support for the managed services as part of a rota
Perform Capacity planning
Perform OS patching
Creation of internal and Customer / Business MI (Management Information)
Respond to Customer RFPs.
Perform in a role as a subject matter expert and as part of a project delivery team if / when assigned.
Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion
Participate in product evaluation initiatives including feature analysis and system trade-offs
Provide support and input for PCI audits and security compliance
Works to deliver enterprise quality, on time
Ability to participate in design and architect of technical solutions
Seeks out opportunities to improve own and team performance
Recommends potential improvements in infrastructure, automation, processes or services and is prepared to manage change
Demonstrates initiative when resolving incidents or problems
Monitors and follows up outstanding issues
Ability to work in cross cultural environment.
Ability to manage risks
Fast learning curve
Self-motivated and accountable
Should possess excellent communication skills to interact with various stakeholders of the project
Effectively apply critical thinking and technical expertise to guide the team
Good team player
Knowledge & Experience Mandatory
Minimum 5 years’ experience in supporting applications in production environments running on Windows
Minimum 2 years’ experience in supporting databases in production environments (Microsoft SQL Server preferred)
Strong written and verbal communication skills
Strong confidence utilising Windows, scripting
Strong confidence utilising databases, querying and troubleshooting incidents, working alongside infrastructure DBAs as required
Experience of working in a hosted service environment running mission critical non-stop applications
Experience and confidence supporting production applications in private and public cloud environments
Experience in Release Management, planning and deployment
Experience following change management and incident management processes
Experience providing on-call support
Experience of using ITSM toolsets (supporting change, incident and problem management functions)
Knowledge of Enterprise monitoring systems
Experience supporting major change projects and initiatives
Awareness of release and deployment best practices and SDLC
Awareness of security best practices
Strong problem solving and analytical skills
Strong time management and ability to work both independently and with others
Solid knowledge of current internal and external IT industry standards, practices and methodologies,
An understanding of network topology, load-balancers, firewalls
An understanding of PKI infrastructure, certificates and their management
ITIL Foundation certification
Knowledge / Experience Desirable
Exposure to payment solutions and gateway architecture / applications highly desirable
Knowledge of Microsoft .NET, Java, Microsoft IIS, Apache HTTP server, Microsoft Message Queueing (MSMQ), PowerShell Scripting, Scriptrunner, Splunk, Nagios / OP5 monitoring, Solarwinds, SFTP, CyberArk, ServiceNow, SCCM, Linux Virtual Server (LVS)
Support of .NET, ASP.NET, WCF applications
Support of Java applications running on Windows
Experience of HSMs
Experience of NetApp Technologies and Software
Knowledge of Application Performance Management (App Dynamics)
Knowledge of centralised logging solutions (Splunk, ELK)
Knowledge of card payments industry
Knowledge of PCI compliance and PCI audits
Exposure to other database technologies and operating systems beneficial
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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