Customer Assistance Agent- FLEMISH
Majorel Romania
Bucharest, Romania
2 zile în urmă
source : Europe Language Jobs

Handling

native language customer contacts

including responding to incoming phone calls and written correspondence.

Delivering service excellence by

efficiently problem-solving and positively reacting to customer situations

in a professional, polite and clear manner

Meet standards in volume, quality, performance & attendance.

Fully investigates the Customer’s requirements using specific systems and procedures

Understanding and resolving the customer request, or creating & agreeing on action plans to lead to resolution.

Accurate logging of all contacts and following up on action plans using a case management system

Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.

Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.

Performs other related duties, as assigned, flexibility towards work

Ensure compliance with company regulations with regards to Data Security and Protection Standards

Requirements

Spoken and written FLEMISH language skills to native standard

including business correspondence), thorough understanding of the native culture.

Ability to use

English as a second language

during European multi-national meetings, for systems, performance evaluation and training purposes (for non-UK markets)

Experience in a customer service role would be considered an advantage

Good computer literacy - competent in the main Microsoft Office packages and Internet Explorer

Demonstrated ability in using communication applications

Customer service excellence enjoys direct contact with customers by telephone and understanding the customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to the customer

Ability to work under pressure and deal with a customer in demanding situations, to learn quickly in a changing environment, to use own initiative and make decisions, ability to prioritize and manage own workload

Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customers

Team player - helping the team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.

Annual fixed bonuses

Attractive rewards and additional performance-based bonuses

Full private medical insurance

discounted prices for the dependents of the employee

Childbirth support

Online library access for passionate book readers

Health & Nutrition : Health and wellness services at the office

Various discounts for gym classes

other recreational activities

Free development training

for both personal and professional purpose,

Multicultural and enthusiastic work environment

Access to the company’s cultural events including well-known festivals in Romania

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