Tssr Bpt Lead
Vodafone Limited
9 zile în urmă

Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

The Bucharest based centre started its operation in 2014. Now it serves as a centre for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.

Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.

Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.

The Budapest based centre started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

Join us in Romania and in Hungary and be the part of our global team, supporting Vodafone clients around the world.

Your day to day

The Centre Transformation Lead drives transformation initiatives at Technology Shared Services Romania (TSSR) Centre level together with all the Service Lines.

This individual will be responsible for engaging with internal TSSR SL managers and teams to align on priorities, define improvement opportunities, and drive the execution of transformation initiatives.

This role has to work collaboratively with other business functions (Operations Performance Center, Finance, HR) to drive analysis, manage the stakeholders and uncover value and opportunities for the business.

Centre Transformation Lead challenges the current processes and ways of working and drives the change by developing project plans, synthesizing analytics, building relationships, and testing ideas to construct and implement a multi-

year transformation roadmap.

With these activities you will have a great impact on our business

Leads cross functional transformation programs across TSSR, problem shaping, building solution and implementation

Becomes an expert in TSSR business and have a deep understanding of the service lines’ processes and activities

Acts as a consultant, influencer and strategic thought partner to service owners and TSS Service Line Leads

Applies frameworks and best practices to evaluate the transformation initiative’s readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory throughout the life of the initiative

Evaluates and analyzes data to support TSSR business strategy / operations and processes improvements

Re-engineers processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change

Uncovers areas within the business to drive performance improvements to unlock productivity

Communicates with peers from TSSE & TSSI and Garage Team to maintain an understanding of priorities, business requirements, existing and future opportunities, environmental impacts, and overall landscape of TSS

Communicates and summarizes transformation initiatives statuses in a succinct manner

  • Reports transformation progress for TSSR overall program / service line status reporting;
  • With these skills you are a great candidate :

  • Experience in a Telecommunications, IT or related service industry;
  • Proficiency in MS Office Suite (including advanced level in Excel) and analysis toolsets

    Familiarity with Robotic Process Automation and tools

    ITILv3 knowledge

    University degree or equivalent in computer science, electronic / telecommunications engineering.

    Lean Six Sigma Certification

    ITIL Foundation v3 (or equivalent)

  • IT / Telecommunications technology architecture design, and product design;
  • Sounds like the perfect job? We’ve got even more to offer :

    Work from Home You can get to work remotely from anywhere you choose!

  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • You get to work with tried and trusted web-technology

    Getting in on the ground floor of an technology changing company

  • Flexible Vacation
  • The future is exciting.Ready?

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