We are looking for our next Account Manager to help us taking care of our client’s portfolio.
About us :
Romania’s No. 1 Provider of IT Solutions for the Hospitality Industry. With more than 575 hotels in its portfolio (16 from the top 20 hotel brands) and more than 650 F&B independent locations, Bitsoft has reached 60% market share in the top Romanian hospitality industry.
Our unique know-how in HORECA management and processes complements our technical capabilities, making BitSoft a reliable partner who offers integrated services and consultancy for the industry.
Thousands of installed terminals, integrated development of complex projects, installation of customized solutions, maintenance and support plus, more recently, loyalty programs, online sales and digital marketing solutions.
An 100% entrepreneurial success story, BitSoft has constantly expanded its services so that it meets clients’ needs on all fields.
To develop and manage partner relationship for all the accounts in your portfolio
To understand client needs, both business and technical
To maximize the account potential by providing specialist advice
To have regular client meetings in order to build strong commercial relationships. Manage each assigned partner through regular contact by telephone, email, face to face partner review / re-sign meetings.
To own strategic partner relationships end to end, managing deep product integrations, both software and hardware solutions
To become the single point of contact for escalation for all clients in your portfolio regarding support, implementation, billing, sales issues
To be responsible for the client projects by overseeing project steps and deadlines
To work closely with all customer-facing departments in the company to ensure that each customer receives the highest standards of service
To act as customer advocates to ensure that all departments understand customers’ requirements
Required experience :
Minimum 1-2 years of experience in Account Management in IT / software company
Proactive, organized and detail oriented
Fast learner and curious to understand the full picture
Great communication skills
French speaker, nice to have
What we offer :
The chance to work in a dynamic and challenging industry
Nice and friendly people
Goodies from time to time, like ice-creams and barista coffees
Private medical subscriptions
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