Collections Analyst, Portuguese & Spanish Speaker
Job Description :
Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable.
Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer
s financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations.
Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.
Analyzes and recommends customer credit limits based upon credit scores
Analyzes output from fraud detection system and makes recommendation for further investigation
Interacts with credit card companies to manage credit charge-backs
Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
Recognizes trends for non- payment and resolves issues by engaging internal partners
Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for company and customer
Analyzes at-risk customers and recommends account strategies to prevent delinquencies
Education and Experience Required :
First level university degree with a focus in business or economics recommended or equivalent experience
Typically 0-2 years of experience
English, Portuguese and Spanish languages, advanced level
Knowledge and Skills :
Good written and verbal communication, negotiation, and conflict resolution skills
Basic accounting knowledge
Good problem solving skills
Familiarity with computers
Basic prioritisation skills
Basic understanding of company's order management process
Basic understanding of company's dispute management process
Basic understanding of collection processes and financial concepts
Basic influence skills
Job : Finance
Job Level : Entry
Hewlett Packard Enterprise is EEO F / M / Protected Veteran / Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.