Partner Support Specialist
Hp
Bucharest, Romania
3 zile în urmă

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork.

That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them.

We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work.

This vision is what sets us apart as a company. At HP we work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals.

Everyone is valued for the unique skills, experiences, and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before.

We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.

HP has an impressive portfolio and strong innovation pipeline across areas such as :

  • blended reality technology - our unique Sprout by HP will change the way people do things
  • 3D printing
  • multi-function printing
  • Ink in the office
  • tablets, phablets, notebooks
  • mobile workstations
  • The Partner Support Specialist applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.

  • Works on problems of diverse complexity and scope.
  • May act as a project leader providing direction to team activities and facilitates information validation and decision-making process.
  • Exercises independent judgment within generally defined policies and practices to identify and select a solution.
  • Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
  • Education and Experience Required :

  • First level university degree or equivalent experience.
  • Typically 2-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).
  • Knowledge and Skills :

  • Mastery in English, as well as French language, is required.
  • A tactful and effective communicator who intuitively finds the appropriate tone in every situation.
  • Use technology, web tools, and customer data to provide meaningful and useful support for consumer goods in warranty.
  • A team player who is comfortable multi-tasking and delivering results on a variety of projects.
  • Meticulous attention to detail. Someone who is vigilant about getting things right the first time, every time.
  • A client-facing veteran with experience in high volume customer service or corporate sales, including making the conversion and support calls.
  • Comfort working with spreadsheets and customer relationship management (CRM) tools.
  • Advanced teamwork and collaboration skills.
  • Ability to structure and apply advanced organizational skills to manage daily operational issues.
  • We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

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