Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope.
Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action.
Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support
Represents team as a subject matter expert on internal processes to other functions and organizations
Education and Experience Required :
Knowledge and Skills :