Customer Care Specialist with French
Wipro
Săcele, RO
5 zile în urmă
source : Loadjobs

Job Description : Responsibilities :

Responsibilities :

This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

Main responsibilities :

  • Acting as first point of contact for customer service via email and phone
  • Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
  • Introducing the requests in customer's systems or internal applications.
  • Answering to technical questions related to medical equipments
  • Completing the requests regarding the products replacements as per the client needs
  • Processing specific reports regarding the day-to-day activity
  • Participating actively with process improvement ideas
  • Requirements :

  • Fluency in English, French and Italian / Spanish
  • Diploma / Degree holder or pursuing Bachelor Degree Courses
  • At least 6 months of experience in Customer Care / Support Service / Translations / Customer Assistance
  • Good communication skills (both written and verbal)
  • Computer literacy (MS Office, Internet, ticketing systems)
  • Customer service oriented
  • Effective at problem solving (customer centricity skills);
  • Previous experience with medical devices would represent an advantage;
  • Benefits :

  • Attractive and flexible benefits package which allows each employee to design his / her montly benefits based on a monthly amount of money( most accessed : meal vouchers, gift tickets, reimbursement of transport, holiday tickets, trainings, sport and spa vouchers, etc)
  • Nice location close to the metro station
  • Opportunity to develop and learn constantly
  • Access to internal training programs (career / individual)
  • Opportunities to grow in the organization
  • Teambuildings, fruit day, Bookster, fun activites / competitions between corporate organizations
  • Skills : MS Office tools

    MS Office tools

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