Voice Deployment Engineer
8x8, Inc
Cluj-Napoca, Romania
6 zile în urmă

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. NYSE : EGHT is to transform the future of business communications.

The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.

For additional information, visit , or follow 8x8 on LinkedIn, Twitter and Facebook.This role is responsible for carrying out the successful deployment of 8x8 Unified Communications services by bringing together the customer's business needs and our technology solutions.

You will collect detailed customer requirements, write System Design Documents, configure 8x8 and 3rd party product features and services, train administrators and end-users, and troubleshoot deployment issues.

Throughout the deployment phase, you will work closely with internal departments and the customer's IT staff to create and carry out deployment projects according to schedule.

This position is remote and to be located in Romania, it's also covering a mix of UK and US shift hours.

Responsibilities

  • Gather functional and business requirements from customers and translates them into System Design requirements. Provides hands-on configuration, testing, documentation, and technical assistance to customers, resellers, and vendors during 8x8 deployments.
  • Collaborate with internal department to ensure customer requirements are fully captured and successfully deployed.
  • Identify design issues and follows-up with Project Management and Engineering for successful resolution
  • Configure PBX, call flows, user profiles and call management features
  • Perform network validation
  • Test system and ensure proper routing of calls, including performing troubleshooting and escalation as necessary
  • Provide on-site and remote training of customers administrators and end-users
  • Provide full documentation of the deployment to assist in the successful transition of the customer to our support teams
  • Work with cross-functional internal groups to channel customer feedback to help improve 8x8 products and services
  • Demonstrate a passion for the continued success of our customers
  • Qualifications :

  • Experience deploying communications systems
  • Working knowledge of telephony, VoIP, PBX and SIP Trunking
  • Experience configuring routers, troubleshooting and supporting LAN / VoIP systems
  • Ability to manage multiple projects simultaneously
  • Demonstrated ability to take ownership of deployments through successful completion
  • Excellent interpersonal skills demonstrated in a customer-facing environment
  • Strong organizational and problem-solving skills
  • Ability to work independently as well as in a team environment
  • Working Schedule :

  • Schedule required to cover US East Coast working hours : 15 : 00 - 00 : 00 local time interval (EET)
  • Working at 8x8 :

  • Industry leading, award winning technology and recognised on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers,
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