Service Operations Expert
NTT DATA Services
Romania, B, RO
6 zile în urmă

Req ID : 168169

Competitive salary Remote

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services is currently looking for a Service Operations Expert for our growing team based remotely in Romania

Overview

We are currently looking for a Service Operations Expert for our growing team to support a large German premium car manufacturer.

Tasks

  • Main contact person for the support and coordination of contact persons and partners with regard to Business Unit-specific processes, standards and IT projects as well as tracking and controlling necessary escalations towards internal delivery and towards the customer
  • Contact person for all questions of delivery for the service of the Business Unit, also with a view to high customer satisfaction and participation and moderation of all necessary meetings as well as regular documentation
  • Identification and implementation of damage repair measures with the help of delivery
  • Introduction of new services, technological and organizational changes as well as new functions and releases, information about standards, processes and their compliance in delivery and with customers
  • Responsible for the proper Incident, Problem and Change Management of the Business Unit, knowledge of daily processes and proactive intervention in the delivery service
  • Ensuring the current status of the software releases with planning and implementation, clarification of the capacities to be maintained and tracking of the lifecycle of the hardware used
  • Creation of specifications for the provision of servers within the framework of the valid service catalog for the Business Unit and responsibility for planning and agreeing planned maintenance windows
  • Key Skills

  • Experience in dealing with operational Incident & Change processes (ITIL) and with ticketing tools (preferably BMC)
  • High customer and service orientation as well as personal responsibility and proactive management of all tasks in the Business Unit (including documentation)
  • Nice to have : good knowledge of Linux system administration, Middleware knowledge such as Oracle, web server and SAP Basis
  • Very good knowledge in English
  • Experience with international and geographically distributed teams
  • Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

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