Technical Support Implementation
ADP
Bucharest, Bucuresti
1 zi în urmă

JOB PURPOSE & KEY OBJECTIVES :

Part of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base.

The goal of the France NA Support Specialist is to work as a first level support for our client’s human resources and payroll systems.

The France NA Support Specialist will solve client request via configuration, testing and defining functional specifications for the human resources and payroll systems.

The main responsibilities will be to deliver activities for achieving analysis to define specifications for building effective systems, capable to meet user requirements.

KEY DUTIES / TASKS :

  • Analyze client issues and propose solutions to meet end user requirements
  • Assist as firsts level support for our clients with their Human Resources and payroll systems
  • Answer questions such as : where do I find this functionality?
  • Follow batch programs launch and execution rigorously
  • Solve client bugs (tracked via our CRM system) within contractual SLAs
  • Report activity (qualitative, quantitative).
  • Solve requests : by developing, testing, answering Front Office consultants
  • Offer best service to customers
  • Establish a close partnership with Front Office consultants
  • Tracks activity via CRM in order to give visibility to the team on all actions taken
  • Write or amends existing technical process specifications
  • Refer difficult cases to a second level support team
  • Is able to perform functional tests on the application
  • Maintain mailing list documentation and application contacts up-to-date
  • Make sure the payment planning of all customers is up-dated and set up payment process follow in the support calendar
  • Program and follow the execution of payroll processes and inform the client by mail or CRM
  • EDUCATION AND EXPERIENCE :

    Education : Graduate degree, or related experience

    SKILLS

  • French oral and written C1 level
  • Previous knowledge of HCM solutions is a plus
  • Understanding of French payroll is a plus
  • Basic SQL skills
  • Solid understanding of Microsoft Office
  • Client Service experience
  • SOFT SKILLS

  • Good relationship skills
  • Good analytical skills
  • A taste for customer service and responsibilities
  • Ability to adapt and manage complex situations
  • Autonomy and initiative
  • Good team work skills
  • Logical, organized, rigorous in applying the process, curious
  • Knows how to manage stress
  • Good interpersonal skills
  • Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click to learn more about ADP’s culture and our full set of values.

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