German-speaking Escalation Hardware Support Specialist
Multilingual Jobs Worldwide
Iasi, Romania
‎în urmă cu 7 ore
source : Europe Language Jobs

Description

Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to German-speaking customers, field engineers, and business partners engineers for escalated issues.

The role calls for a highly motivated person with strong technical knowledge and excellent customer skills. Is this you?

Our partner is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age.

Their technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We seek out the best Tech talent in the industry for them and they offer our candidates phenomenal career opportunities within one of the largest IT companies around. Join them!

Responsibilities

Provide remote escalated support to printer customer :

Handle inbound calls (escalated calls from Tier-2) / direct calls from field support engineers

Resolve issue and communicate to customers through outbound calls

Redirect calls to field engineering support if a field support visit is required

Resolve the tickets within stipulated SLA

Simulate customer issues, troubleshoot and provide resolution to customer reported issues

Troubleshoot / Configure the devices remotely and resolve the issues

Activities included but not limited to identification of the issues at system level (hardware, software)

Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base

Requirements

At least 2 years of experience in Technical Support Specialist roles :

German

Minimum of 1 year working in supporting electro-mechanical devices

Skill and competency at providing professional technical telephone support.

Experienced at troubleshooting known / unknown technical queries

Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.

Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.

Excellent team player with a committed approach to teamwork and customer responsibilities.

Able to maintain and project a helpful and courteous attitude in any circumstances.

Highly resilient under pressure and adaptable to unforeseen work demands.

Nice to have :

Living and working experience in country of customer base.

Very good knowledge of current range of Xerox Products.

A good and detailed knowledge of the Xerographic process.

A good and detailed knowledge of Colour Printing Theory.

The Ideal Candidate

Strongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organization

Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets

Excellent team player with a committed approach to teamwork and customer responsibilities

Able to maintain and project a helpful and courteous attitude in any circumstances

Highly resilient under pressure and adaptable to unforeseen work demands

Offer

A role in which your IT heart will sing

A highly competitive salary (23-28K Euros)

A fixed, long-term contract to protect you in these unprecedented times

Relocation support to Iasi, Romania

25 days of paid annual leave

Career Progression Opportunities

Well-rounded Health and Life Insurance Packages

Are you our new IT professional? If so then send your CV to us today!

I look forward to hearing from you soon and wish you a great day.

Raportați această lucrare
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Aplică
Email-ul meu
Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.
Continuă
Formular