Description : We are recruiting for fluent German speakers who also have a good command in English for an exciting new role in Bucharest supporting a large automotive brand with their diagnostic app.
The role is supporting customers / car owners in the use of a new application based software for Car diagnostics.
It is primarily targeted for car enthusiasts to let them diagnose their own cars.
The calls , emails and messages will come from customers who are having issues with using the application and not issues with the car itself.
Duties include : Providing technical support to customersAssisting with systems integrationsMaintaining and updating technical documents and proceduresIdentifying and resolving technical issuesDelivering regular and meet targets and response time targetsProviding valued feedback on regular or more common issues customers may have Requirements : The successful candidate has : Fluent in GermanGood command of EnglishPrevious experience in customer service or technical support a plusInterest in automotive industry desired.
Offer : Full paid training will be provided.
Extremely competitive salary plus monthly bonuses. Selection process is done via phone and skype and a relocation package will be available if successful, which includes flight reimbursement, 2 weeks accommodation on arrival, relocation bonus, lunch vouchers, employee discount schemes, career progression opportunities, private medical insurance etc.