Technical Support Specialist with Arabic and English
Acronis
București, Romania
‎în urmă cu 20 ore

As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.

Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments : on-premises, in the cloud, or at the edge.

Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.

With dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.

RESPONSIBILITIES :

  • Actively work with customers to answer technical questions via email, phone and chat
  • Work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources)
  • Standard working hours
  • SKILLS & EXPERIENCE :

  • Fluent Arabic and English (both oral and written, Upper Intermediate as minimum)
  • Ability to analyze technical issues
  • Ability to convey technical information effectively
  • Excellent analytical skills
  • Exceptional customer service approach
  • Nice to have :

  • 2 or more years of work experience in an applicable industry and role are a plus
  • Proficiency with Microsoft Windows operating system and computer networking / any Linux or Mac experience
  • WE OFFER :

  • Attractive remuneration
  • Sport card
  • Meal vouchers
  • Supplemental Health insurance
  • Tickets for conferences and seminars
  • Challenging atmosphere and interesting projects
  • Future career development in a multinational company
  • Raportați această lucrare
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