The Retail Business Services Team in Romania is responsible for providing support to Amazon websites. The team’s activity supports several processes such as :
1. Contributing to ensure that the Amazon websites content is accurate and up to date.
2. Investigating and helping resolve various problems that appear on the supply chain.
As a Catalog Associate your tasks will include :
Populating and proposing content for the product catalogs on the Amazon websites;
Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow;
Participating in the identification and correction of catalog errors; investigating catalog related complaints;
Creating reports regarding work received and work performed;
Resolving problems that appear on the supply chain and help improve inventory health.
In addition to the responsibilities mentioned above, you will be expected to take on a larger organizational role. These can include tasks such as :
Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes;
Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;
Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions;
Flag any updates received from stakeholders on process to Lead / Manager;
Training and mentoring other Associates;
Participate in process related meetings / calls.
Bachelor’s degree in any discipline is preferred; business or technical background is considered an advantage;
1 2 years of work experience or background in data-driven business operations processes is considered an advantage.
Upper Intermediate written and oral communication skills in English and an Intermediate level for Portuguese;
Good working knowledge of MS Office; MS Excel proficiency is an advantage;
Very good knowledge and experience in internet navigation and research finding information about large amounts of data in a timely manner.
Ability to :
Multitask in a fast paced environment;
Operate in the system with the speed and accuracy necessary to meet departmental standards;
Dive deep into a problem, perform Root Cause Analysis’ and identify constraints to recommend a solution
Maintain composure in critical situations and communicate clearly with both internal and external customers;
Passion for delivering great customer experience;
Strong interpersonal & communication skills;
Excellent listening skills;
Excellent Data Accuracy skills;
Eye for Detail;
Commitment to meet Deadlines.
Critical Qualities / Characteristics :
Pace of implementation & consistency in performance.
Excellent skills in MS Office;
Strong experience in dealing with processes and large amount of data.