Who we are :
Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions. We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work.
We pursue innovation, strive for sustainability and develop insights in every part of our business.
What you will be doing :
Liaising between a wide variety of internal customers (plants, marketing, product development, etc.), external partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
Responsible for keeping clients satisfied and delivering exceptional client service on a day-to-day basis using a customer centric approach in any circumstance
Manage entire order lifecycle, from initiation in SAP, to amendments and delivery
Prove excellent knowledge of international trade compliance and custom regulations, prepare the necessary documentation for order delivery
Administrate and create customer master data
Ensure compliance to processes and procedures defined at the departments level
Monitor constantly orders and communicate clearly the progress in a timely manner to all relevant audiences
Track key account metrics relative to order management and translate them into valuable insights
Tailor message to the audience and command excellent presentation skills
Anticipate risk factors and working collaboratively with relevant parties to mitigate them, able to co-create solution and persuade when necessary
Maintain and develop a close interaction with key stakeholders in order to get early visibility on incoming projects
With a LEAN mind-set and skills (8 steps, kaizen, etc.), provide continuous improvement and feedback on recurrent issues by :
1. Keeping a critical eye regarding the processes and escalates the issues faced
2. Ensuring pragmatic feedback about quality issues or questions received from the partners
3. Identifying process issues and elevates for resolution
Who you are :
Minimum 3 - 5 years of experience in a similar work environment
You have strong knowledge of supply chain and trade compliance
You are able to work independently and within a team
Continuous Improvement mindset and skills (LEAN)
Self-motivated and with good decision making skills
Work discipline (planning and organizing skills)
Easily deal with ambiguity and navigates complexity
Interpersonal savvy : consult & network with customers, stakeholders
Effective communicator, written and verbal. Able to organize thoughts and information before sharing
Take prompt actions to accomplish objectives and to achieve goals; being proactive
Attention to details, customer focus, problem-solving abilities
English & a second European language are a must (German, French)
IT skills : Microsoft Office, SAP will be a plus
We are proud to have a diverse and inclusive workforce, and we're always looking to get better. We value applicants who are comfortable interacting with people different than themselves.
People of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else are all invited to apply.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.