Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading
We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals with the goal of driving use of Microsoft 365 in to a customer’s business and enabling them to realize business value.
We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud.
If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.
Your key business metrics will be to :
Obtain high customer and partner satisfaction with the FastTrack Application Readiness service
Drive customer success through effective facilitation of application remediation
Provide high quality data back to the product teams to help drive service improvement
Key Responsibilities include :
Facilitate timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10 / Windows as a Service (WaaS).
Build and maintain strong relationships with multiple contacts within assigned customers.
Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams.
Gather input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity.
Collect, analyze, and communicate key application compatibly feedback to improve the Windows product and end to end FastTrack Application Readiness process.
We’re working together to build strong communities inside and outside the workplace.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Microsoft sees the whole person and looks to support your well-being on every level.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Customer and Partner Focus : Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.
Windows Desktop and / or Application Development competency : Possess the knowledge and (preferred) experience with Windows desktop management and / or application development to effectively communicate with customer and partner Windows application developers, and coordinate with Microsoft application compatibility engineers.
Collaboration : exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
Communication Skills Spoken and written English and German (including technical writing). Build trust, drive recommendations, and land priorities across customers, partners, senior leaders (Microsoft-
internal and customer Technical and Business Decision Makers), and across organizational boundaries.
Strong organizational / time management skills and the ability to manage multiple projects simultaneously. Background in project and process management preferred.
Proven ability to work across a virtual team that has remote team members and crosses organization boundaries.
Able to regularly work in the office to foster a team culture that is highly collaborative and focused on making every customer experience perfect.
Diversity and inclusion
We value individuality. The experiences that have shaped your world view can help us shape ours.
Education : Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.
Experience : 5+ years of Windows application development, Windows desktop management, developer or desktop support, and / or customer relationship management experience with these technologies.