Job Description :
Ensuring continuous availability of products in the market by processing customer orders;
Maintaining databases and related documents updated;
Offering support to customers and sales team members by providing information and creating reports or creating customer offers;
Communicating with customers (via email or phone) to answer their inquiries, understand the specific customer requirements, assess their needs and suggest or promote alternative products or services;
Applying established procedures to record customer orders (and credit notes);
Using software systems to enter orders accurately and in due time;
Checking inventory availability and other details related to order processing;
Making decisions related to order processing by choosing the type of order to be used, transportation or content of the order;
Ensuring good order flow from order receiving until goods arrive to customers by communicating precisely with other team members participants into order process (warehouse), colleagues from organization or third parties;
Maintaining up-to-date customer records and other system databases like item master and access, information, checklists, scripts, guidelines and other materials;
Issuing customer and transportation related documents and obtaining the necessary approvals as per local procedures.
Recording commercial customer complaints.
2 years of previous experience in a similar job;
Customer service skills;
Good command of English is a must.
Excellent command of MS Office and ERP / CRM software are necessary;
Strong analytical thinking and ability to synthesize conclusions;
Strong organizational and prioritizing skills;
Ability to communicate and collaborate efficiently;
Problem solving and multitasking skills.