Customer Service Representative
Lugera
Bolintin Deal, Romania
‎în urmă cu 18 ore

Job Description :

  • Ensuring continuous availability of products in the market by processing customer orders;
  • Maintaining databases and related documents updated;
  • Offering support to customers and sales team members by providing information and creating reports or creating customer offers;
  • Communicating with customers (via email or phone) to answer their inquiries, understand the specific customer requirements, assess their needs and suggest or promote alternative products or services;
  • Applying established procedures to record customer orders (and credit notes);
  • Using software systems to enter orders accurately and in due time;
  • Checking inventory availability and other details related to order processing;
  • Making decisions related to order processing by choosing the type of order to be used, transportation or content of the order;
  • Ensuring good order flow from order receiving until goods arrive to customers by communicating precisely with other team members participants into order process (warehouse), colleagues from organization or third parties;
  • Maintaining up-to-date customer records and other system databases like item master and access, information, checklists, scripts, guidelines and other materials;
  • Issuing customer and transportation related documents and obtaining the necessary approvals as per local procedures.

    Recording commercial customer complaints.

    Requirements :

  • 2 years of previous experience in a similar job;
  • Customer service skills;
  • Good command of English is a must.

  • Excellent command of MS Office and ERP / CRM software are necessary;
  • Strong analytical thinking and ability to synthesize conclusions;
  • Strong organizational and prioritizing skills;
  • Ability to communicate and collaborate efficiently;
  • Problem solving and multitasking skills.

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