Team Leader Order Fulfilment
Greenlee Textron Inc
Napoca, Cluj, Cluj, Romania
5 zile în urmă

Description

The primary purpose of the role is to lead and improve the activity of the Order Fulfillment Administration team for Intercompany customers, Co-Ex Aministration and Order Cleaning Teams.

Responsibilities

  • Order Fulfillment & Coex Proceses
  • Lead and develop order fulfillment and Co-Ex processes for the orders received from Intercompany Customers;
  • Lead the Order Fulfillment Administration and Co-Ex team;
  • Monitors and improves the KPIs for the processes of indirect responsibility;
  • Identifies improvement opportunities and drives process improvement activities
  • Order Cleaning Processes

  • Lead and develop order cleaning processes for the orders received from Sales Offices and Intercompany customers
  • Lead the Order Cleaning Team
  • Monitors and improves the KPIs for the processes of indirect responsibility;
  • Identifies improvement opportunities and drives process improvement activities
  • People Management

  • Play an active role in ensuring high employee satisfaction and retention
  • Motivate the team to achieve world class business performance
  • Coach coordinators in managing and developing their teams
  • Develop key employees and ensure succession planning
  • Drive culture of personal development
  • Ensure team is properly trained and has all tools and knowledge to deliver best results
  • Participate in recruitment process
  • Set and drive team and individual goals in alignment with RMT European strategic plan
  • Conduct performance evaluations in a timely manner for direct reports
  • Organization

  • Ensure proper planning of day-to-day activities of team.
  • Maximize efficiency across all functions
  • Drive service level excellence through high performing team and proper planning
  • Identify, plan and execute actions to meet and exceed agreed KPI’s
  • Ensure Emerson business processes are consistently implemented and applied
  • Support implementation of agreed strategies and objectives for the group.
  • Requirements

  • University degree in Engineering or Business Administration
  • 3+ year experience in a similar role or in an international customer support environment
  • Language : English advanced level (mandatory).
  • Raportați această lucrare
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