Provides support for numerous customers. Initiates and receives direct customer contact on repairs, spare parts orders, and advanced services.
Provide administrative support for our customers and management using SAP, MS Office, and phone system. Must possess a thorough understanding of customer requirements for support as well as the customer's priorities
Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction
Issuing RMA’s for product failure following the company’s guidelines for warranty / non-warranty repairs
Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible
Answer department 1-800 line for customer inquiries or requests for new repairs and / or orders.
System search for customer application when part number is not known.Work closely with depots and other departments to ensure repairs and orders are processed in a timely manner
YOU MUST HAVE
High School Diploma, or equivalent.
Some experience in the field.Business fluent in written and spoken EnglishBasic
Knowledge of operating in Microsoft Office;
An ability to learn quickly
An attention to detail
A bias for action
An ability to work in a team
A commitment to discovering ways to improve service