Sr Technical Support Professional
Honeywell
Sat. Giarmata, DJ 691, KM 8+775 M Dreapta, Timisoara Airport Park, Timis, Timisoara, TIMIS, 307210, Romania
1 zi în urmă

Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Technical Support Engineer to join our HPS Technical Support team in Timisoara. The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of cases for the defined Advanced Applications by working closely within a Global Team under the direction of a Global Technical Support Team Leader.

Key Responsibilities :

  • Working within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the designated Advanced Applications
  • Assuring each customer has a technical engagement within our published target response and resolution times and that we correctly resolve the reported issue and symptoms.
  • Correct prioritization on a daily basis and handled by the most appropriate resource / function within the global organization.
  • Timely communication for Customers about status updates on the progress of their case
  • Satisfaction of the costumer and that the issue has been resolved before the Case is closed.
  • Ensures compliant usage within the team of Knowledge Base to resolve and document cases
  • Engages in the creation of new articles (+updating existing articles) for all problem cases
  • Actively shares knowledge articles with customers, HPS service and project engineers (wiki, recorded webinars, YouTube, monthly sessions, knowledge sharing mails, forums, etc.)
  • Improves the case handling process by developing Data Collection Guidelines, Audit Documents and other tools
  • Works within Communities of Practice to gather and document knowledge
  • Actively engage in product readiness from a Technical Support perspective (NPI, product training availability, test equipment, software access, RQUP)
  • Works with Technology to ensure that product issues are being addressed according to agreed customer communication and resolution time frames
  • Meets or exceed compliance metrics and associated KPI’s established for case response, case resolution, customer status updates, and customer satisfaction.
  • Interacting directly with end-user customer technical resources and business leaders on complex or escalated support cases.
  • Promotes Honeywell capabilities and gain VOC during customer events like the Honeywell User Group (HUG)
  • Expected travel : 10%
  • We value :

    5-8 years customer technical support experience.

    5-8 years project experience.

    Excellent communication and collaborative skills, verbal and written.

    Solid knowledge and experience in MS Windows based environment, MS Windows networking.

    Solid understanding of networks components : switches, firewall, routers.

    Solid understanding of TCP / IP network protocol.

    Knowledge of Microsoft SQL Server relational database.

    Programing experience : scripting languages, .NET Framework.

    Knowledge of LINUX environments.

    Knowledge of Honeywell Advanced Solution products.

    Good technical understanding of the usage of specific Advanced Applications within the Heavy Process Industry an asset

    Driven by a desire to contribute, be challenged and grow

    Fluent in English (German or Dutch is a plus)

    We offer :

    A culture that fosters inclusion, diversity and innovation

    Market specific training and ongoing personal development

  • Career growth opportunities;
  • Experienced leaders to support your professional development;
  • International work environment;
  • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

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