Role purpose : This is a key role within the Automation Team within Vodafone Shared Services IT. Contributing directly to one of Vodafone’s Digital TelCo core values, the Roboticsand Automation Technical enablers Manager is the owner of the architecture foundation for the robotics and automation programme, and as such will owns the end to end infrastructure architecture & the integration design, its deliveryas well as its governance.
To be prise, the Robotics and Automation Technical enablers Manager is expected to :
Own the end to end infrastructure & integration architecture design, including the setup of any principles and guidelines that may be required to set.
The Robotics and Automation CoE is responsible to ensure consistency in Vodafone Group-wide infrastructure and compliancy to Vodafone Group standards.
Be accountable of the end to end delivery of all infrastructure and connectivity (including user access management) aspects related to any robotics and automation programme as per timelines and budget.
For the same, the Robotics and Automation CoE and his team will need to work closely with the IT Delivery team to 1) Ensure that the technical delivery is aligned with the overall programme delivery 2) Understand the demand pipeline and anticipate any activities related to infrastructure and connectivity delivery that can be anticipated.
It is worth mentioning that to succeed on the delivery of the infrastructure, the role is expected to translate business requirements into architecture-
compliant IT infrastructure designs and proceed until its implementation and successful transition into the support organization.
Own the IT Solution and Architecture governance in the Robotics Programme / Projects, including the setup of any principles and guidelines that maybe required to set.
Enable the capability to provide early but complete and accurate cost estimations during the robotics and automation business case creation.
Manage the technical deployment of the Robotics and Automation programme. To be more precise, Technical Enabler Manage is expected to govern the Robotics and Automation release management by bringing together all the different Robotics and Automation projects involve into a release and ensure successful roll-
out without having any negative impact on the live processes.
Ensure smooth audit reviews. Forthe same, the architecture, integration and user management design should consider all the technicalities behind audit needs.
Work very closely with the Innovation Lead to understand where the focus of the following innovations is to enable our current infrastructure to support such new needs.
For the same, he will deeply support the new tool evaluation and selection to ensure all infrastructure related topics are taken into account.
The Technical enablement Manager is responsible to set up & govern the technical governance for User Access Management.
The team of the Technical Enablement manager should develop and enforce a consistent User Access Management (UAM) control concept within the robotics and automation espace.
To achieve the same it is required to define the access policies that ensures and governs the Robotic and Automation processes.
Compliance : The role serves asa VSS-wide single point of contact for all IT related audit activities. This covers management of outcomes from internal and external audits in the areas of User Access Management and Information Security.
The role ensures end-to-end visibility of all audit findings across the VSS Robotics and Automation infrastructure. Moreover, the role is accountable for the follow-
up and timely resolution of all open audit issues.
Promotes Robotics concept and shares best practices across Vodafone.
Be accountable for successful operations management on BAU. For the same, the Robotics and Automation Technical enablers Manager will need to perform close service management reviews with ourRobotics and Automation support organization partner to ensure proper incidentresolution as per SLA, proper root cause management is perform as well as optimal usage of the robots usage.
To succeed on therole, the robotics and automation Technical enablers Manager will have to interact at least with :
The IT Delivery stream, to coordinate delivery timelines.
Vodafone Group Data Centre team, to close and deliver infrastructure and connectivity needs.
Information Security Team to ensure security guidelines are reflected in the infrastructure architecture
Vodafone internal support organization who managed the business as usual support activities.
VSS-external peers to ensure alignment with the wider Vodafone IT infrastructure
The Robotics and Automation Innovation lead, to support on theproof of concept or pilots preparation as well as any solution assessment.
The Vodafone support organization / partner to perform the service management reviews and provide level 3 supportin case of escalations.
As seen below, the role drives new technologies across the entire VSS organisation to increase efficiencies, enable growth and improve end-
user satisfaction. The main focus lies on process robotics and artificial intelligence.
Own the robotics and automation infrastructure, integration architecture and user management definition, guidelines and principles.
Deliver on quality, as per timeline and budget the robotics and automation infrastructure, integration architecture.
Own the robotics and automation release management & user management processes.
Manage the third party organization that performs currently the support of therobotics and automation programmes.
Provide Level 3 support for production issues.
Degree or equivalent in a computer science or a scientific / technical discipline
5+ Experience in Infrastructure, Connectivity and User Management roles within robotics and automation projects
5+ experience of end to end IT delivery for multiple and complex projects
Deep experience in service management reviews.
Experience on IT Operations.