ChannelSight is on a mission to make the world instantly shoppable. Collaborating with the best global retailers, agencies and technology partners out there, our solutions provide an enhanced customer experience, making it quick and easy to buy products online.
Not only that, we provide brands and publishers with shopper insights that enable them to identify the content and ads that work most effectively in driving sales across all digital channels.
We are continuously looking for new talent to join our passion-driven organization, and we are currently seeking a highly motivated, entrepreneurial-spirited individual to join our growing Customer Success team as a Level 3 Customer Support Specialist .
The Customer Support Specialist is responsible for providing telephone / email / and remote diagnostic technical support of services delivered to our customers.
Answers questions about implementation, operation, configuration, customization, and usage of assigned services. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support knowledge database for diagnostics and solution implementation.
QUALIFICATIONS / SKILLS REQUIRED :
Desirable skills / experience :
If you find this role interesting or it is the thing you are looking for as the next step in your career please send us your CV and get in touch with the us today!
This Role is a full-time opportunity only for our Customer Support team based in our Brasov office, therefore, the suitable candidate must be eligible to work in Romania for the duration of this role.