Tech Support Advisor – Italian & English – Bucharest
Webhelp
Bucharest, Romania
‎în urmă cu 22 ore
source : Hosco

Why join us

Want to share your passion for all things tech? Then come join our dynamic team in Bucharest. We are recruiting Tech Support Advisors for our Client, one of the world’s most admired brands.

Your mission at Webhelp

You will work on a project of an information technology company whose products you use and love every day. Your mission is to keep enthusiasm around the products offered by our Client and to solve with accuracy and efficiency the emerging problems that customers may face.

You will ensure superb service standards and ensure a high level of customer satisfaction.

What you will be doing at Webhelp

As a Tech Support Advisor, you will :

  • Maintain customer relationships through product support (by phone, live chat or email)
  • Gather information from customers, troubleshoot technical and account issues
  • Manage effectively all incoming complaints or requests
  • Keep track of customer interactions
  • Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded
  • Contribute to our Client's brand image
  • What we are looking for

    Your motivation to help people and your ability to think on your feet will take you far in your journey with us. You are solution-orientated, and you can easily adapt to different types of people.

    Likewise, you can multitask, set priorities and manage time efficiently while striving to enjoy every day on the job.

    We’ll be a great match if you :

  • Are native (or near native) in Italian and fluent in English
  • Demonstrate excellent communication skills (experience in customer service or tech support is ideal but not required)
  • Have an analytical mind to listen and solve problems
  • Love to learn and apply new technologies
  • Are proactive and like to work in a team
  • You appreciate our values of recognition, integrity, unity, commitment and you are eager to create the wow’ too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

    What we offer

  • Competitive monthly salary package and performance bonuses
  • Paid training about the project and the company
  • Full-time schedule : you will work 5 days a week, 9 hours a day with a 1-hour break
  • Dynamic work environment in central location (Piata Victoriei)
  • Career growth (95% of our promotions are internal)
  • Who we are

    Webhelp is a global organization with over 60,000 employees and headquarters in France. We are the main French employer in Romania and the digital hub of the Group.

    We develop memorable customer experiences and business solutions for some of the most recognized brands. Our goal is to make business more human.

    From managing social media to payment services, we support our customers so that every stage of their experience is personalised.

    Our clients are among the most innovative companies in the world, including Samsung, Sephora, Orange, Vodafone and NN.

    If this sounds like you, join us in Bucharest!

    Webhelp Romania is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws.

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