DC & ENT Advanced Support Engineer
Juniper Networks
Bucharest, Romania
2 zile în urmă

Data Center & Enterprise Advanced Technical Support Engineer

Location : Office-based in Bucharest, Romania (with some flexibility to work from home)

This is such an exciting time to be involved in the IT industry. Digital transformation is everywhere, with technologies such as Multi-Cloud, Automation, IoT, AI / ML and 5G driving the next waves of innovation.

Juniper Networks is at the heart of this transformation with its industry leading technologies that are ever more software defined, helping to solve the most complex issues in connectivity.

Our organisation is continuously growing and expanding and in this month we have officially open our first Juniper office in Romania.

Come and join us to make a difference!

Your career

Part of the Customer Service (CS) division of Juniper Networks, the Support Engineer will provide a high level of technical support on specific Juniper Networks products to Advanced Services customers, either directly or via partners!

Being experienced in Knowledge Management processes and the use of the existing Knowledge Sharing applications to contribute to the collation, dissemination and the enhancement of the collective knowledge and best practices is a key requirement for this role.

Your impact

  • Become the focal technical support contact and handle high priority issues for a limited number of customers, on Juniper Networks QFX and EX-Series of Ethernet Switches
  • Take ownership of high priority or sensitive customer issues and ensure prompt service restoration and resolution to the customers' satisfaction, by using a systematic problem-solving approach
  • Collaborate with other CS teams to ensure knowledge share of the customer’s networks, issues and solutions. Keep CS management informed of all sensitive issues.
  • Work with various technical teams within Juniper Networks regarding new products and feature improvements for reliability, availability, and serviceability
  • Work closely with the Service Managers to help them to gain a good understanding of the technical issues and their resolution and provide them with the necessary support
  • Involvement in conference calls and / or face to face customer account meetings to discuss technical escalations
  • Develop and maintain skills in his / her core products and technologies, and highlight any need for training as the customers networks evolve
  • Contribute to technical documentation (White Papers, FAQs, Solutions) for internal and / or external use
  • Develop a Can-Do attitude and suggest ways to improve the team performance and increase customer’s satisfaction!
  • Your experience

  • Preferably a relevant Bachelor or Master degree
  • Strong operating and troubleshooting knowledge across the following routing and switching technologies : TCP / IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM), Switching technologies (VLAN / Trunking)
  • Extensive and deep knowledge in IP networking in layers 2-4 (TCP / IP, Ethernet, VLANs, VLAN stacking, QoS, Spanning Tree (STP,RSTP), RIP, VRRP, IGMP, MC-LAG, EVPN / VXLAN)
  • Preferred Qualifications

  • The ideal candidate will have a CCIP / CCIE / JNCIP or JNCIE supporting qualification
  • 3-6 years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks
  • Extensive experience with traffic generators and network protocols analysis tools
  • Working experience with : Linux, FreeBSD, MacOS, Scripting languages (Tcl, Perl)
  • Practical knowledge of L1 / L2 technologies : Ethernet, SONET / SDH, ATM, Frame Relay
  • Other Information

  • Right-to-work in the advertised location is required and relocation is not available for this position
  • Travel requirements, from time-to-time to work at other Juniper or customer locations
  • ABOUT JUNIPER NETWORKS

    Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking.

    Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success.

    Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone.

    We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

    WHERE WILL YOU DO YOUR BEST WORK?

    Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected.

    We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people.

    The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work.

    At Juniper we believe this is more than a job - it's an opportunity to help change the world...

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