Renewal Specialist II
Axway
Bucharest, RO
1 zi în urmă

Overview

In 2020, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Recurring Revenue Renewal Specialist with German and English to join Axway's family.

Are you ready? Join us now!!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform enterprises of all sizes - more than 11,000 in 100 countries at last count.

Axway revitalizes heritage IT infrastructures to enable brilliant digital customer experiences, unlock new business innovation and capabilities, and put companies on a secure, future-proof path for growth.

You'll exchange ideas with a culturally rich global community of over 1,800 members who connect remotely or show up onsite in virtually every time zone on the planet.

And you'll have the support and camaraderie of your Axway leadership and colleagues to serve as a reminder that you're not alone on your journey, and that every day, you've taken one more step forward.

With Axway, you'll go far because we're better together. Learn more : www.axway.com.

Responsibilities

We are currently seeking an Recurring Revenue Renewal Specialist for our new Customer Success Organization (CSO) business unit.

This position is part of our Global Renewal Romanian Center. The position reports to the Manager of Subscriptions & Maintenance Renewals in Bucharest, Romania.

This is why we are searching for a responsible, bilingual (German / English) and customer oriented new colleague who will be in charge of renewing the support contracts of our customers.

If you are young and dynamic, have an insatiable hunger for knowledge, your creativity and problem-solving skills are outstanding, please don’t deny us the chance to meet you!

We can offer you a fast moving and challenging environment in which you will have to manage multiple tasks and priorities, using your attention to details and customer orientation skills.

The successful candidate will have at least 3-4 years of experience in sales and customer service, preferably in IT Hardware&Software company.

The position will require working flexibly and openly with a wide range of team-members and time-zones.

The ideal candidate will prove to be a self-starter, self-motivated, solution oriented individual, with the ability of finding creative solutions to complex problems.

As a Maintenance Sales Renewal Specialist, you will be responsible for maintaining and growing the customer relationship in your assigned territory, while ensuring high customer satisfaction, and that Sales Target Quota and Renewal KPIs are successfully met and / or exceeded.

The role also entails working closely with internal departments like Sales, Invoicing and Fulfillment

  • Preparing and issuing high volumes of renewal quotes to customers with minimum 90 days before expiration, oversee the contracts until activation while handling customer queries and internal queries
  • Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
  • Ensure high levels of Data-Quality and Data Clean-up through admin processes Maximize renewal revenue through correctly identifying, up-selling & cross-selling opportunities within dedicated client base in assigned territory
  • Drive on-time or early renewals
  • Educates customers on e-business practices and any associated contractual implications.
  • Accurately forecasts business targets and opportunities in territory.
  • Creatively and promptly handles and solves customer objections and complaints.
  • Qualifications

  • Excellent written and verbal skills in German and English;
  • Excellent communication skills and customers orientation;
  • Good numeracy and attention to detail;
  • Ability to manage multiple tasks and prioritize depending on current business objectives;
  • Ability to work in a fast moving and challenging environment;
  • Ability to adapt and acquire new skills quickly
  • Sales mindset and Hunter attitude
  • Career Development

    Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.

    This is what our candidates can expect from us if they choose to join our team :

  • A personal development plan (technical, product & functional) in order to insure your integration and your performance
  • Competitive remuneration package and real benefits
  • Potential for growth in an international company
  • Friendly working environment with experienced professionals
  • Flexible working hours when need
  • Extra paid vacation days (25 days / year)
  • Work from home (5 days / month)
  • Open games area table tennis, sports and more!
  • In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

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