Monitoring Specialist
QUALITANCE
Bucharest, RO
1 zi în urmă

What we do

We bring together empathy and engineering, behavioral design and technology, art and science, design thinking and agile development, so that technology can truly serve people.

We design and build frictionless software that puts human experience at the center. Because we believe that people can achieve their true potential especially when software hides complexity and gets the job done through beautiful, simple interactions.

What we need

We’re looking for a mid-senior level Monitoring Specialist who shares the same drive to improve people’s lives through technology and design.

You’ll be working at the heart of top innovation projects for some of the most hyped industries at this moment. Together with our team, you’ll be helping us perform troubleshooting for diverse technologies, monitoring of servers, databases and network devices.
 
What you’ll do

  • Perform real-time proactive monitoring of servers, databases, and network devices;
  • Perform troubleshooting for diverse technologies based on existing procedures (highly diverse infrastructure environments);
  • Accurately log incidents within a ticketing system, documenting symptoms, and perform event rating;
  • Update assigned tasks in a timely manner; escalate as required to management, vendors and clients;
  • Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform;
  • Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction;
  • Interact with systems engineers, developers, and other personnel to quickly troubleshoot, triage and resolve issues;
  • Develop and maintain positive communications between Global Service Desk, Site Services, and IT Infrastructure teams.
  • Manage the intake and recording of information to ensure that it is accurate (continuously evaluate the services provided and capture this information in the department's reports and metrics);
  • Create and implement documentation and procedures for alerting and escalation.

What will help you succeed

  • Fundamental understanding of Windows & Linux Operating System (Server-side): understand job control, soft and hard links and distinctions between the kernel and user space;
  • Willingness to learn new things and technologies (middleware, network, storage);
  • Good spoken and written English;
  • Experience using an enterprise ticketing system (SCCD/Service Now/Remedy/JIRA);
  • Capable of training users in applications, operating system fundamentals and writing basic documentation;
  • Understand of ITIL process with appropriate fundamental accreditation;
  • Ability to work effectively with team members, multiple departments and vendors;
  • Should be able to mentor junior members of the team;
  • Extremely flexible if the workflow is changing;
  • Ability to assess the impact of different network problems;
  • Experience with various monitoring and alert systems and operating procedures to produce optimal results;
  • Previous experience with Fault and Performance Management tools (Nagios, Zenoss, Cacti, MRTG, Netcool or equivalent);
  • Knowledge of web applications and frameworks.

Not the role you're looking for? Discover more career opportunities in our team at https://qualitance.com/careers/

QUALITANCE perks you'll enjoy

  • First, we'll be welcoming you with a pack of goodies
  • Monthly meal tickets
  • Flexible work schedule
  • Remote / work from home
  • Private medical care @ Medicover
  • Access to learning & growth programs
  • Gym & fitness cards: 7card / FitPass
  • Books & more with 15% discount at Carturesti
  • Q parties & team experiences
  • Referral & loyalty bonuses
  • “Welcome Baby” gifts for new parents
  • Kids’ Christmas parties

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