At Microsoft CSS (Customer Service and Support), the sentence : That’s not our problem does not exist in our lexicon. We deliver world-class assistance around the clock to businesses, partners, and developers in 24 languages.
Within CSS, the Microsoft Partner Programs team provides planning, quality assurance and service delivery to ensure partners get the most from their relationship with Microsoft.
Since CSS is a continuous learning environment, we’ll make a significant investment in your technical and professional development, yet much of your growth will be self-directed.
You will be actively involved with mentoring, training and collaborating with other Partner Programs team members to make our team fast, stronger and smarter at handling critical issues for Microsoft Partners.
The successful candidate will work within a team of support professionals focused on reimagining our programmatic support offerings to deliver a great experience but also accelerate our partners’ business growth and resolving our Partners’ programmatic issues.
The role itself will focus on ensuring we deliver high quality through planning and assurance activities. The successful candidate will have a passion for our partners and a flexible approach to a highly dynamic environment.
Experience with our partners ecosystem and business background is highly valued. Finally, this role is ideal for someone who take a innovative approach to solving complex solutions.
The role is global in nature and requires working and collaborating with colleagues in the Americas, EMEA, and Asia. The successful candidate will join the Partner Programs team, working closely with our delivery partners, engineering Services and global escalation teams supporting Microsoft’s Partners around the world.
This role will be focused on quality improvement in our service delivery of different Partner programs and within this will lead the executive escalation process.
Working with our delivery teams to ensure new offerings are delivered in a timely and high-quality manner. This requires an understating of the high-level strategy and an attention to detail when dealing with individual cases.
Ensuring ongoing quality and improvement of the support experience for defined areas of their respective Partner program area.
At Microsoft we aspire to provide the highest quality of service to our partners. The successful candidate will help define and implement that vision.
Basic Qualifications :
Preferred Qualifications :