CRM Support Engineer
Bucharest, RO
6 zile în urmă

Job Responsibilities :

  • Excellent customer service and communications skills both written and spoken English We will undertake a review to baseline an internationally recognized standard for written and spoken English levels,
  • Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products / services that will solve customer problems.
  • Ability to speak and write clearly, to establish quick rapport with a caller, instill confidence and demonstrate passion in meeting and exceeding customer’s expectations.
  • Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike).
  • Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs
  • The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end.
  • Engineer may be required to support all channels (chat & voice)
  • Required Skills :

  • Highly desired : Azure / Cloud / Office experience & certifications, SQL.
  • Basic knowledge of Windows OS, IE, MS Office applications, email, search, downloading / installing softwareOR
  • Dynamics CRM / CE, Azure / Cloud / Office experience & certifications, SQL, coding skills. Basics of Windows OS, IE, MS Office applications, email, search, downloading / installing software.
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