Fraud Analyst eCommerce
Bucharest, Romania
1 zi în urmă

Interested to join the team?

The Fraud Analyst is responsible for reviewing potential and existing customer data to ensure the authenticity of information provided.

This includes, activities like : identifying fraudulent activity, mitigates losses to 2Checkout and their partners, as well as answering fraud / risk related requests from internal and external customers.

What you'll do :

  • reviewing the online and offline orders in the payment interface (order risk-assessment)
  • spotting suspicious behavior related to partners / affiliates
  • handling incoming customer requests via phone or e-mail - related to fraud / risk issues
  • identifying risk and preventing loss from fraudulent activities
  • secure handling of confidential information according to internal compliance procedures and specific training
  • suggesting countermeasures to detect specific fraudulent patterns
  • suggesting improvements in the tools and techniques in order to help scale the team
  • What you need to have :

  • minimum Experience : entry level (1-3 years’ experience or equivalent combination of education and experience)
  • bachelor degree, preferable in related field
  • required to work in rotating day and night shifts, including weekends
  • analytical skills : to be able to analyze and identify patterns, trends, and inconsistencies within credit card transactions
  • strong decision-making skills : making quick, high quality decisions on complex issues
  • high attention to details
  • planning and organizational skills, willingness to take on responsibilities
  • focus, problem solving skills
  • flexibility and creativity
  • sound knowledge of Internet concepts such as IPs and cookies
  • strong PC skills in Windows environment
  • familiarity of Microsoft Office Suite (Excel, Word & Outlook)
  • excellent English (oral and written)
  • ability to effectively communicate with customers
  • Nice to have :

  • experience with investigating fraud
  • work experience in customer care or technical support
  • experience with billing, payments and card transactions
  • knowledge of eCommerce concepts
  • Why you’ll love working with us :

  • international work environment in an exciting growth phase
  • attractive compensation package
  • flexible benefits package with a monthly budget that you can use for different perks like : meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
  • private medical subscription (with 2 different medical providers to choose from)
  • Bookster subscription
  • fruits in the office, best coffee every day and great team events
  • Raportați această lucrare

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