About Customer Operations
Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries.
Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets.
This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.
L&C Support Manager will be responsible for the vetting of RfP’s, drafting and rating of Global Framework Agreements, AMC / Managed Services Contracts, Statement of Compliance, Non-Disclosure Agreements and back to back alignment of contracts with subcontractors for different markets and regions based on the inputs shared by internal stakeholders
He / She shall be responsible for analyzing key commercial / contractual risks in a contract from legal, commercial, and services perspective and provide appropriate responses and advice on mitigating those risks.
Knowledge of local PoAs text preparation based on standard request forms, checking approvals, preparing text, sending to requestor, registering PoA
Interprets client needs, assessing the full requirements; identifies solutions to nonstandard tasks / queries. Is aware of internal / external business issues & best practices in own discipline; applies to own role.
Preparation of Commercial / Contractual Statement of Compliance (SOC) in response to the RFPs Draft / coordinate T&Cs SoC in line with Company standards, Customer Frame Contracts, and CM / bid strategy.
Suggest a contract management strategy based on the overall bid strategy and taking inputs from relevant stakeholders.
Interact with all relevant stakeholders on critical issues covered in the contractual documents.
Ensuring the respective scope / obligations / pricing is contractually well defined.
Draft contracts keeping Nokia interests protected and in line with the Market requirements.
Carry out back to back comparison, alignment and analysis of multiple contracts.
Carry out research on the legal, regulatory and commercial aspects as is the need of the business
Support and advise the stakeholders on Contractual / Legal / andCompliance aspects
Phrase the responses to specific contractual / commercial / Legal terms.
Job Responsibilities & Competencies
Ability to handle pressure and tight timelines.
Ability to understand negotiation strategies and advise Market stakeholders from sales and contractual perspectives to assist in closing the deals.
Have handled drafting / vetting of multimillion highly complex global contracts.
Experience in drafting process-specific Standard Operating Procedures (SOP’s).
Working to excellent knowledge of corporate policies and procedures, coupled with the ability to identify required improvement to established policies
Working to expert knowledge of contracting concepts, Incoterms, applicable international contract law. Strong to excellent analytical and communication skills.
Use of independent judgment and creativity applied to the resolution of contract issues.
Excellent internal and external negotiation skills.
Resourceful in pushing the function’s agenda for the betterment of the organizational goals.
Russian it's mandatory for this role
Additional Requirements :
Business understanding to achieve contractual transparency and accountability for risks as well as driving the Change Management Process to protect the Company’s interests.
Telecommunication working experiences will be an add-on
Willingness to learn
Ability to work as part of a team and manage a team
Degree in law with experience in contract management / review / negotiations
Russian Language specialist
Experience Required : 07-14 years
What does Nokia offer you?
Competitive salary based on your experience
Performance, Christmas and Easter bonuses
E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for technical training and personal development
Events and conferences on technical matters but also on well-being at work and other general-purpose subjects
Flexible time and teleworking
24+ paid days-off
Sports, Wellness and Culture reimbursement
Public Transport / Private Parking allowance or bike / electrical scooter reimbursement
Meal tickets + extra food allowance
Private health and life insurance
Kindergarden / after-school reimbursement
One of the highest employee referral bonuses on the market so you can bring your friends too