Travel Helpdesk Support with Italian
Wipro
Zimnicea, RO
15 zile în urmă
source : Loadjobs

Job Description :

The team is offering Technical & Functional Support for a Travel Commerce Platform providing distribution, technology, payment and other solutions for the travel and tourism industry.

To provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms

Answer all inbound contacts through calls, web, e-mail and chat

Answer enquiries related to functional support of bookings : making or changing reservations, fares & pricing, fulfillment (in particular airline ticketing)

Provide assistance on applications or platforms which client may own or develop

Provide frontline technical support such as investigating connectivity issues with client systems

Provide Extended Services Desk support : software installation or non-standard configurations

Provide required support via outbound activities such as Team Viewer and Outbound Calls

Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services

Requirements :

Minimum 6 months experience in Customer Service

Advanced level of Italian and English

Travel industry background is a plus

Experience within service desk environment is desirable

Familiarity / capability to rapidly acquire troubleshooting skills

Ownership and commitment to problem resolution

Ability to work well under pressure

Client oriented, flexible, patient

Excellent written communication skills

Good organizational skills

Benefits :

Opportunity to work in a fast growing company and in a multinational environment

Opportunity to grow in the organization and build a successful career path

Relocation assistance

Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs

Personal and professional development through a variety of training programs (hard / soft skills)

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

Skills : Client

Client

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