Client Relationship Manager
Communisis
Bucharest,GB
4 zile în urmă

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An opportunity has arisen for a confirmed Client Relationship Manager to join our team in Bucharest. As a Client Relationship Manager you will be responsible for maintaining and developing client-business relationships and ensuring excellent customer service and client satisfaction.

We're keen to hear from people who has a certain experience in POS Permanent / Print industry and client day-to-day management.

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Key Responsibilities include but are not limited to :

  • Management of day to day operations within the client including receipt and ownership of projects / programmes
  • Management and motivation of a first class customer service orientated team providing instore POS material and associated marketing services
  • Delivering contracted service levels, quality standards and committed deadlines to ensure client satisfaction
  • Working alongside Business Process Controllers and the Purchase Managers to ensure delivery is in line with business requirements
  • Responding to and seek out opportunities within the Account to develop profitable business, including the creation and delivery of proposals, quotations, pitches and presentations to build new and develop existing business opportunities
  • Developing and implement account plans to deliver incremental and sustainable profit growth KPI : prepare budget forecasts in advance with key client stakeholders
  • Effective and motivational communication strategy for the team, which links to the Account team comms plan managed by the Account Director
  • In collaboration with other Client Relationship Managers, Country Team Leader and Cluster Manager, share best practice and design, drive and deliver continuous improvement initiatives which grow and develop service excellence
  • Building and developing sustainable client partnerships, identifying and managing key decision makers, stakeholders and influencers
  • Compiling management information and reports to document and drive; innovation, best practice, SLA adherence, savings and initiative visibility;
  • presenting the information at monthly / quarterly review meetings and ad hoc as required

  • Managing financial performance to ensure that sales and contribution targets are met. Deliver budgeting and P&L forecasting.
  • Deliver monthly invoicing and creation of invoicing MI for Account Managers

  • Taking personal accountability for new product implementation projects
  • Liaising and maintaining the relationship with relevant 3rd party suppliers alongside the purchasing and sourcing teams
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    To be successful in this role, you should have :

  • Client Services management experience in a busy corporate environment
  • Advanced level of Experience in either POS, Permanent / Semi Perm, Premium, service industries
  • Experience of complex incident reporting and complaint management
  • Polished professional communication and presentation skills
  • Experience of blue-chip compliance environment
  • Bi-lingual Language skills required local language & English
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