Requisition ID : 19743
This role will work with the business units, BPE, PMO, IT / HRIS and GBS teams across centers to develop and deploy improved operational performance across Record to Report processes in scope for GBS.
Addition to that, the role will develop an effective continuous improvement program across GBS Record to Report teams, to enable a fritctionless, cost effective delivery model and improved user experience for all services rendered.
Service Delivery :
Ensure that processes are mapped and reconciled with tower service catalogues. Create a mechanism to regularly update the inventory of maps created to reflect accordingly changes in scope serviced, ways of working and controls maintained
Act as custodian of process documentation at tower level (process maps, QRGs, SOPs)
Design the functional training curricula for the tower, develop training materials, learning paths and control mechanism around knowledge on the floor
Be accountable for updating existing process documentation with leassons learnt and process changes identified from escalations and audits
Develop KPI’s, reporting standards and monitoring tools as needed
Benchmark of tower KPIs against industry standards on the basis of need
Contribute to improvement of the process control enviroment looking at escalations, issues and audit findings and proposing remediation plans and new / enhanced controls where required
Support other towers while executing similar projects by sharing best practices and lessons learnt and / or leading specific cross-functional initiatives on the basis of need.
Provide guidance in handling complex and / or cross-functional problems and work with other functional areas in resolving escalated complaints or disputes
Process Standardization and Optimization
Partner with business and process owners on broader end to end standardization initiatives and lead process standardization and harmonization for services contracted
Drive GBS Record to Report continuous improvement agenda (efficiency, quality, compliance) and partner with Continuous Improvement core team and RPA COE for cross-functional inititives
Lead specific CI projects within the tower (opportunity identification, business case development, ideation and solution implementation)
Identify the risks and gaps in data integrity to enable proper interfacing between multiple systems. Design specific controls to enable proactive identification of potential data discrepancies between various systems
Coordinate periodic FTE sizing exercises and report-out findings and recommendations
Contribute to technology deployments and tool implementations in the floor
Support global and regional projects during migrations, from baselining to steady state, performing solution fit / gap analysis and proposing remediation actions for exceptions identified
Act as SPOC for new process implementations / changes
Team Management resposibilities
Complies with the Molson Coors human resources policies and practices to retain employees, evaluate performance, motivate and grow talent
Holds meetings to review individual and team performance with his / her team
Comes up with action plans and guides team members to apply them; sets-up personal development meetings with team members
Is responsible to set-up team meetings to find opportunities for process improvement and for developping team talents
Is involved in handling difficult situation in his team team
Is fully responsible with his / her team introducing in time and accurate all information related to salary, holiday, bonuses and other human resources processes, including health and safety
Ensures that all team members understand their objectives and execute activities as per the roadmap
SKILLS & RELEVANT WORK EXPERIENCE
Minimum 8 years experience in record to report
Minimum 5 years experience with SSC / GBS / BPO / Big4 enviroment
Advanced degree of comfort within performance management frameworks (KPIs identification, root cause analysis, action driving and tracking)
Experienced leading improvement and transformational projects
English Language - Profficient level
Experience working / implementing SAP, Workflows, other industry specific technology
Strong analytical skills and critical thinking capabilities
Strong change management skills
Strong communication and conflict management skills
Ability to coordinate and manage groups without direct reporting lines
Strong in relationship management and interpersonal skills with the ability to transfer knowledge simple and comprehensible.
Strong presentation skills (written and verbal), fit for senior stakeholder groups
Job Posting Grade : 12
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We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic.
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