Join a team recognized for leadership, innovation and diversity
Honeywell is the leader in gas detection, fire systems, personal protective equipment, building controls, home comfort and security, and scanning and mobility.
Our products and solutions give customers the ability to capture more and better data faster and across a wireless landscape, improve productivity, safety, and security, drive better decision making, and reduce costs.
We are at work in 150 million homes, 10 million buildings, 5,000 industrial facilities, and hundreds of gas and electric utilities worldwide.
People are our ultimate differentiator. Bring your passion to a fast paced and professional work atmosphere.
Reporting to the Repairs Manager you will be responsible for completing the range of tasks required to ensure the smooth efficient flow of the customer returned Commercial Security product through the Repair Centre, providing a high standard of service to customer and to internal process partners.
Support customer across UK / EMEA by providing Returns no’s (RMA) in accordance with the returns policy / guidelines set by the company using SAP system.
Support customer enquiries on return status throughout the RMA process. Keeping customers up to date with the status of their repair / credit by means of telephone, fax and email and liaising with the engineers within the department
Coordinate Return processes with Suppliers for OEM branded products including arranging shipments through freight forwarders in accordance with HM Revenue & Customs regulations and Customer requirements.
Collate data for a number of stakeholders and present findings and a platform that will drive improvements.
Process all outbound RMA orders for delivery to customer within UK / EMEA
Process Invoices for Repair charges
Process Credit returns liaising with our 3rd Party distribution centre
Adhere to ISO 9001 standards
Works diligently to ensure department target KPIs are met
YOU MUST HAVE
High School Diploma or equivalent
Strong verbal and written communication skills in English.
Customer Service oriented, and conducts themselves in a polite and professional manner at all times.
Very good communication abilities
Good MS office suite knowledge
SAP and MS Office suite experience.
Basic product knowledge in CCTV, Access and Intruder portfolios.
Detail-oriented and able to make independent appropriate decisions.
Able to be flexible, adaptable, and proactive in making changes to improve the Warranty and Returns documentation process.