Training specialist with Spanish
Amazon
Bucharest, ROU
4 zile în urmă

Job summary

The Alexa Data Services (ADS) organization provides data creation, curation, and analytics services to help develop, test, and train the Alexa AI.

We work closely with internal customers like Machine Learning Science modeling teams, providing the critical data they need to improve Alexa’s Automatic Speech Recognition and Natural Language Understanding models and domain features.

Come build the future of the voice recognition for Alexa with us.

Alexa Data Services (ADS) is looking for expert trainers to facilitate training and engage participants to be successful in their roles.

The ADS Training team is responsible for driving high quality training content and continuous feedback loops to support our Data Associates across the globe.

The Training Specialist will be responsible for working with the Training Manager in coordinating training sessions for our front line data associates to enable those data associates to expertly transcribe, annotate, and evaluate data serving to continuously improve the Alexa experience.

They will work closely with Training management as well as Operations and Team Managers to implement new hire learning programs, measure and assist in improving accuracy, as well as assign and implement additional learning programs based on accuracy and performance data.

Responsibilities

  • Support the coordination of training calendar and logistics
  • Identify site-specific knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics to site leadership based on findings
  • Monitor, track and report on training completion metrics by training group and individual DAs
  • Manage ongoing development, validation and delivery of training materials, learner engagement strategies and evaluation plans
  • Site Training Administration, including administering testing and certification, scheduling, managing the training calendar and reporting on work outcomes and impact
  • Contribute to continuous improvement cycle of training and accuracy processes
  • While working with training groups, maintain training and accuracy metrics for the site
  • Coach and mentor staff
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