Interested to join the team?
We are now looking for a Financial Customer Service Analyst to be part of our Finance department.
What you’ll do :
Handle customer requests via e-mail related to payment process and platform showcasing excellent interpersonal skills;
Gather, track information and troubleshoot client / customer inquiries and problems based upon company service level standards;
Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner;
Secure handling confidential information according to internal rules;
Recognize consistent problem areas and report to higher level for action;
Assists with the various yearly audits;
Build and maintain effective internal working relationships and support teamwork in meeting company goals;
Actively participate to achieve team, department and goals.
What you need to have :
Bachelor’s degree in finance;
1 to 2 years of experience in financial or accounting activities, including : intermediate Excel skills, experience with multiple currencies, experience in dealing with audit requirements, goal orientation, strong follow-up skills, and attention to details;
Ability to seek out relevant information from others (i.e. co-workers, other employees in the Field, banks, etc.);
Multitask and manage workload in order to meet deadlines;
Take initiative and work independently with little guidance from management;
Display innovative thinking;
Fluency in English.
Why you’ll love working with us :
International work environment in an exciting growth phase;
Attractive compensation package with annual performance bonus;
Flexible business hours and work from home;
Flexible benefits package with a monthly budget that you can use for different perks like : meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.;
Private medical subscription (with 2 different medical providers to choose from);
Fruits in the office, best coffee every day and great team events.