Financial Customer Service Analyst
Bucharest, Romania
5 zile în urmă

Interested to join the team?

We are now looking for a Financial Customer Service Analyst to be part of our Finance department.

What you’ll do :

  • Handle customer requests via e-mail related to payment process and platform showcasing excellent interpersonal skills;
  • Gather, track information and troubleshoot client / customer inquiries and problems based upon company service level standards;
  • Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner;
  • Secure handling confidential information according to internal rules;
  • Recognize consistent problem areas and report to higher level for action;
  • Assists with the various yearly audits;
  • Build and maintain effective internal working relationships and support teamwork in meeting company goals;
  • Actively participate to achieve team, department and goals.
  • What you need to have :

  • Bachelor’s degree in finance;
  • 1 to 2 years of experience in financial or accounting activities, including : intermediate Excel skills, experience with multiple currencies, experience in dealing with audit requirements, goal orientation, strong follow-up skills, and attention to details;
  • Ability to seek out relevant information from others (i.e. co-workers, other employees in the Field, banks, etc.);
  • Multitask and manage workload in order to meet deadlines;
  • Take initiative and work independently with little guidance from management;
  • Display innovative thinking;
  • Fluency in English.
  • Why you’ll love working with us :

  • International work environment in an exciting growth phase;
  • Attractive compensation package with annual performance bonus;
  • Flexible business hours and work from home;
  • Flexible benefits package with a monthly budget that you can use for different perks like : meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.;
  • Private medical subscription (with 2 different medical providers to choose from);
  • Bookster subscription;
  • Fruits in the office, best coffee every day and great team events.
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