Customer Service Agent with French
Accenture
Bucharest, Romania
1 zi în urmă

What will you do?

Provide functional and technical support forresolution of all the customer, requests

  • Receive and log internal and externalcustomer request;
  • Ensure proper documentation, notification,escalation, tracking & follow up of all incidents;
  • Perform customer request / problemidentification & follow procedures to resolution (e.g., issues with devicestatus, general product questions, device not reporting properly, Bluetoothconnectivity issues).

    READ MORE OF THE JOB DESCRIPTION

    What will you do?

  • Provide functional and technical support forresolution of all the customer, requests;
  • Receive and log internal and externalcustomer request;
  • Ensure proper documentation, notification,escalation, tracking & follow up of all incidents;
  • Perform customer request / problemidentification & follow procedures to resolution (e.g., issues with devicestatus, general product questions, device not reporting properly, Bluetoothconnectivity issues).

    What’s in it for you?

  • Work alongside a team of specialists andaccess custom trainings that help improve your professional skills;
  • Be part of a team with a strong sense oftogetherness and work in a relaxed atmosphere where whatever the problem mightbe, there is always a solution for it;
  • Access to a global network of knowledge andresources;
  • Continuous learning and exposure to adisruptive business and new challenges;
  • Attractive benefits package includingcoverage of public transportation, private medical services, private pensionaccount, life insurance private account, gym subscription or medical servicesfor a member of the family, meal vouchers for each working day, online,interactive library subscription.

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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