Support our European customers with administration & assistance for technical requests
Demonstrates, promotes proper customer-oriented attitude & issue solving mindset
Help develop and promote new & optimized flows that facilitates better, faster assistance in technical inquiries
Filter all incoming technical support requests (from customers or redirected internally from Application Engineering Team) and reassign them based on complexity levels and tier 1,2,3
Support, solve & document all tier 1 inquiries coming from our external customers
Collaborate with local & remote engineering team & application engineering team for resignation of tier 2 & tier 3 requests
Conduct proper inquiry to best identify customer needs for support and propose best solution
Directly Support internal teams, such as Customer Service, with correct item identification necessary in order booking process
Perform support activities from an office-based position (email - phone) for requests coming post-sales : service issues -
warranty, replacements, technical solutions etc.
Acquire & develop, constantly, an optimum level of information & expertise regarding Emerson products, services & solution packages
Locate & share product information in order to solve customer inquiry (use Emerson's internal library, official website
Understand product technical database and perform update & clean-up activities when & where necessary
Acquire market know-how & competitors in the market
Support Lifecycle Management team define aftersales strategy for Spare Parts product group
Customer focused, strong communication, listening and problem-solving skills
University degree in Engineering disciplines (mechanical or building / civil services)
Relevant experience in technical / customer support fields
Experience in HVAC, Ref & AC business is considered plus
Agile in learning new technologies, products and features
Languages : English (fluent) & French (medium - advanced levels is a plus)
Computer skills : good knowledge level for Office suite Excel, Word, PowerPoint, Office 365
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.