Senior Service Desk Associate with German (Onsite)
NTT DATA Services
Cluj, CJ, RO
1 zi în urmă

Overview

The Service Desk Senior Associate advises and assists users over the phone / chat / email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures.

Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.

Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, applies fixes, and investigates root causes using internal instructions.
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
  • Key Skills

  • Ideally University education, preferably a technical degree, Microsoft certifications or equivalent.
  • Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • 1-3 years’ experience in providing remote IT support
  • Ability to analyse and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Good Command of German Language
  • Fluency in English is a plus
  • Flexibility to work shifts
  • Benefits

  • Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
  • You will enjoy a comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring / Infrastructure
  • Learning & Development platforms
  • Raportați această lucrare
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