L2 Business & Technical Support Technician
Monitors physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space, etc.)Monitors of flows between applicationsAnalyses the events detected on servers or flows between different applications, solves the issues or escalate them to responsible teamsResponsible with starting, stopping and constantly monitoring of the IT resources respecting the daily scheduleHandles both technical and functional incidents and solves them or escalate them according to the existing procedures using ticketing systemsLaunches recovery tools or commands (manual recovery, reconfiguration of IT resources, copying of files, backup operations)Responsible with maintaining the knowledge database updated through documentation of the issues encountered and techniques used to solve them for future reference.
To ensure that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels in accordance with the quality assurance and safety plan.
Must demonstrate basic technical knowledge with a minimum of 1 year of IT support experienceBasic understanding of networking, Linux and ITIL concepts are nice to haveExcellent written and verbal communication skillsVery good level of English language (B2 minimum)Available to work in a 24 / 7 scheduleMotivated to learn and develop technical skills.