Gateway Advanced Support Engineer
Oracle
Bucharest, Romania
11 zile în urmă
Gateway Advanced Support Engineer-18001JIT

Preferred Qualifications

Services Engineering is looking for strong technical support engineer to assist customers with adoption of Advanced remote services. Required skills and experience for the position include:

Significant experience in customer support on technical areas, > 3yrs
Strong troubleshooting skills requiring good understanding of Linux and networking

Good understanding of networking concepts for use in troubleshooting

Experience creating and maintaining shell scripts

Support and installation experience with applications on Linux

Experience in supporting installation, discovery, operations and troubleshooting of Oracle Enterprise Manager

Experience supporting Oracle Enterprise Databases

Additional skills Preferred:

Supporting Oracle Advanced Support Gateway

Oracle Enterprise Linux 5.x 6.x and 7.x
Solaris 10 and 11

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

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