Currently, our client is looking for a Delivery Manager , who will be the leader of the OS Teams and its main contact regarding this perimeter.
He will be responsible for its proper functioning, for the quality of the services offered by the OS Teams at optimized costs.
Also, he will be in charge with the financial results of the center and with supervising the Application Managers of the OS Teams.
Job responsibilities :
SSC Steering :
Ensures the continuity of service for the clients of the SSC in his perimeter
Proposes and implements, once validated, process improvements
Organizes and leads the different committees
Ensures a good communication and relationship between the SSC and its clients
Reports to the SSC Manager;
Team Leader :
Fixes and evaluates the objectives of the Application Managers in his perimeter;
Contributes to career development of the Application Managers by making proposals to his Direction
Hires the new Application Managers and organizes their training
Activity Follow-up :
Supervises the Application Managers by coordinating their activity
Organizes the project committees together with the SSC Manager
Prioritizes the business demands when required
Is responsible of the respect of the KPI and the quality of the SSC production
Budget Follow-up :
Establishes and presents the financial review of his perimeter to the International Direction
Prepares the OS Team budget of the year to come
Proposes new investments to the International Direction
Follows and optimizes the costs
Essential skills :
Good knowledge of the organization and the objectives of a SSC
Significant experience in the outsourcing applications
Significant experience in team management
Significant experience in project follow-up
Experience with Reporting Techniques
Good knowledge of change management processes
Good knowledge of ITIL method and process
Other Skills :
Fluent in English
Aptitude to communicate orally and in writing
Anticipation and reactivity
Capacity to argue / negotiate / decide
Ability to manage stress
Logical, critical, organized and rigorous
Unfortunately, this offer is no longer available.
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