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Technical Support Engineer (Level 1)
What You Will Have to Do Are you an inquisitive techie? Do you love to help and your communication skills go way beyond saying "Did you try turning it off and on again"?
If so, you might just be our next Level 1 Technical Support Engineer.
As part of our Professional Services team, you'll provide basic troubleshooting support for end-users. You'll understand their issues, offer basic fixing tips or escalate it to your teammates on Level 2.
If helping out customers with their technical support inquiries sounds like bliss to you, we're eager to meet you. We've got some tickets lined up for you
Deliver web-based, email and phone technical support services in EnglishHandle technical support issues according to internal working procedures, whenever raised by customersComplete and maintain updated information on trouble ticketsWork in rotating shifts
What You Must Know
At least one year of experience as a customer service representativeVery good English skills - written (excellent), spoken (excellent)Strong communication skills and empathyProactive approach to problemsHigh attention to detailsGood organization skills, must be able to multitaskAnalytical and inquisitive, good troubleshooting skillsLinux operating system knowledge is considered a plus.
Basic knowledge about network protocols is considered a plus.