Senior Technical Support Engineer - Oracle Student Cloud
Oracle
Bucharest, Romania
2 zile în urmă
Senior Technical Support Engineer - Oracle Student Cloud-19000G9E

Preferred Qualifications

Technical Support Professional

Are you interested in being part of a dynamic and fastpaced team supporting Oracle’s newest Fusion Application team –here is where weare hiring

At Oracle Fusion, we deliver Student Cloud and PublicSector solutions to leading companies worldwide so they can assess, acquire,and manage their workforce for improved business performance. To realize ourvision of making our innovative and comprehensive solutions synonymous withtalent leadership, we look to attract, hire, and retain the best talent in theindustry.

Department Description:.

Oracle Student Cloud is acomprehensive approach to managing the student lifecycle and relationships,from recruiting through alumni and donor management. The platform incorporatesthe key elements of managing student relationships and communication, providinginstitutions with the tools required .

Oracle Student Cloud is beingbuilt and delivered in a componentized approach to facilitate customers' variedadoption plans. Student Cloud includes Student Engagement, Student Recruitment,Student Service, Student Management, Student Success, Student FinancialPlanning, and Advancement.

PSCR - Oracle’s Public SectorCommunity Development Regulation delivers an easy to use, extensible andreliable cloud solution designed to address customer’s community developmentneeds. Community development plays a vital role in ensuring the future growthand continued projects of cities, counties and states alike. As customersexpect a more connected digital environment, state and local counties arerecognizing the need to eliminate the cumbersome paper-based transactionsof the past in favor of streamlined, automated and integrated transactions .



Position Overview:
Position is for a Technical Support Professional with a functional backgroundin Financials ,ERP,CRM . Responsible for providing excellence in customerservice support, track-incidence, diagnosis, replication, troubleshooting, andresolution of complicated and critical cases. The focus of this positionis to provide Customer Service on a technical and functional level and toultimately drive complete and total resolution of each service incident.

Job Responsibilities:

Themain role of a Support engineer is to troubleshoot and resolve highly complextechno-functional problems. The key skills put to use on a daily basis are -high level of techno-functional skills, Oracle products knowledge, problemsolving skills, and customer interaction/service expertise.

Education & Experience:

  • B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered.
  • Functional/Technical Knowledge & Skills:

  • Excellent analytical and problem solving skills.
  • Strong understanding of ERP product(s), particularly in Oracle Financials or CRM
  • Functional/Technical background in assigned product area (i.e. Oracle Financials ) and exposure to associated systems and software
  • Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
  • Understanding of structured SQL statements and how they are executed in the RDBMS (sql/Plsql)
  • Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.
  • Experience in filtering and updating complex technical knowledge for use in problem resolution
  • Top 3 skill sets / technologies in the ideal candidate:

  • Prior working experience in providing Technical Customer Support (Oracle Financials , HCM or CRM experience preferred)
  • 4+ years relevant working experience (2 years’ experience working with Oracle/PeopleSoft products)
  • Experience in one of the following areas is seen as an advantage:
  • · XML

    · Java, J2EE and Oracle ADF

    · SOA and Web Services

    Detailed Description and JobRequirements

    As a member of theSupport organization, your focus is to deliver post-sales support and solutionsto the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone andelectronic means, as well as, technical questions regarding the use of andtroubleshooting for our Electronic Support Services. A primary point of contactfor customers, you are responsible for facilitating customer relationships withSupport and providing advice and assistance to internal Oracle employees ondiverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interfaceto customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers(VARs) for resolution of problems related to the installation, recommendedmaintenance and use of Oracle products. Have an understanding of all Oracleproducts in their competencies and in-depth knowledge of several productsand/or platforms. Also, you should be highly experienced in multiple platformsand be able to complete assigned duties with minimal direction from management.In this position, you will routinely act independently while researching anddeveloping solutions to customer issues.

    Job duties are varied and complex utilizing independentjudgment. May have project lead role. 4 years’ experience with Core products orfive years’ experience with Applications products and have a technical degreei.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) provenprofessional/ technical experience, i.e., demonstrating an understanding ofApplications at a functional and technical level (preferably Oracle)

    Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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