Our partner is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe.
With offices in Bucharest, Romania and Ukraine, and the headquarter in Israel, our partners have at this moment more than 250 colleagues, after experiencing a rapid growth, of 4x in 2018 and continues to impress on this upward spiral.
We're looking for an Advanced German Customer Support Representative to work with us on providing our players with a WOW customer experience.
The customer support will be responsible for helping our clients via e-mail also for checking data in back-end in order to prevent / solve problems
Be the point of contact for our players
Provide comprehensive information regarding the products and services offered by the company
Work closely with QA and technical support to solve player's technical issues
German / English proficiency written
Clear and positive communication skills
Customer oriented, ability to assure customer engagement by managing support queries
Time management skills to enable prioritization of tasks
Strong problem solving / troubleshooting skills and communication with the different departments
Can-do approach, creative and committed to improve and continuously learn
Excellent social skills and strong ability to operate multiple applications and platforms
A Team player person
Willingness to continuously learn and improve
Previous work experience in customer service or technical support is a huge advantage!
Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person : )
The work schedule is in shifts, 24 / 7. More details about the working schedule will be provided over the interview;
Paid taxi for night shifts.