Reporting to the Design and Construction directors, the Operations Manager’s main responsibility is overseeing and tracking all operational aspects of ongoing development projects and making sure these are being handled by the appropriate stakeholders.
The scope will not be limited only to the construction activity but also to anything that might impact the development of that project (i.
e. permitting, purchasing etc.)
On top of this, he / she will focus on standardizing the processes within the construction department and make sure that all procedures and resources being used are delivering value to the business in the most efficient way.
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives;
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks;
Lead and manage the planning team;
Meeting with project team members to identify and resolve issues;
Establishing effective project communication plans and ensuring their execution;
Streamlining and implementing new structures and roles that create speed, efficiency and support rapidly shifting business demands;
Analyze current operational processes and performance, recommending solutions for improvement when necessary;
Signal and implement improvements to processes based on the lessons learned from previous developments;
Collaborate with executive-level management in the development of performance goals and long-term operational plans;
Clear and concise communication ability, understanding the needs of others based on their reactions and / or actions;
Knowledge in how to design a process flow and writing procedures based on pain points analysis;
Ability to think logically in order to troubleshoot, analyze situations and take decisions;
Ability to multi-task and prioritize;
Ability to give direction, adapt to constant change, establish work relationships, anticipate roadblocks and work in a team environment;
Ability to prioritize work, meet deadlines and work well under pressure;
Ability to work with sensitive or confidential information;
Proven ability to plan and manage operational processes for maximum efficiency and productivity;
MS Office and MS Project strong knowledge;
Excellent English skills both written and verbal;
Project management certificates will be considered an advantage;
Minimum 4 years experience in operations / service management and team management.