As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark.
When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology.
This is a place where you're welcomed as your own flawless unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity
We are now looking for a Managed Service (MS) Delivery Manager. In this role, you will secure delivery performance in alignment with the business case and managed service targets.
You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the encouraged levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets).
You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, through an accurate coordination with a MS Delivery Manager responsible for other parts of the delivery.
To be successful in the role you must have :
Education : Bachelor Degree; IT or Telecommunication background would be a plus
At least 5 years of experience on similar roles
IT, Telecommunication, Project management, Finance knowledge
Focus on delivering results and meeting customer expectations
French language : at least medium level skills
Persuading and influencing with argumentation skills
Entrepreneurial and commercial thinking
Relating and networking skills
Leading / supervising, and mentorship skills
Market insight, business understanding and Ericsson knowledge
You will :
Lead MS delivery concerning operational, financial performance and customer happiness
Handle specific contract delivery performance
Conduct Operating Level Agreements (OLA) signed with other service delivery units
Drive operational excellence
Identify delivery trends-possible Add on Sale
What s in it for you?
Here at Ericsson, our culture is built on over a century of daring decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it.
You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company where your chance to create an impact is endless.
We offer you competitive benefits :
Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy,