After Sales Support Representative
Steelcase Inc.
Cluj-Napoca, Cluj, Romania
4 zile în urmă

Description

WHO WE ARE : Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions.

We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work.

We pursue innovation, strive for sustainability and develop insights in every part of our business. WHAT YOU WILL BE DOING :

  • Partnering with our dealership network, provide technical and facts-based clarification for quality claims;
  • Using excellent problem-solving skills, you will identify the appropriate solution while working collaboratively with various Steelcase departments (manufacturing quality, product management, product development, manufacturing engineering, etc.);
  • Take the lead of entire quality claim lifecycle, from customer claim to delivery;
  • You will supervise constantly the quality claim progress and communicate in a timely manner to all relevant audiences the progress;
  • Ensure a front-end communication to customers and business-partner for after-sales aspects, utilizing diverse communication channels (email, phone, etc.);
  • Clarify complex complaints within the team and cross-functionally;
  • With a LEAN mind-set and skills (8 steps, kaizen, Gemba, etc.), provide continuous improvement and feedback on recurrent issues by keeping a critical eye regarding the processes and initiate action and by ensuring pragmatic feedback about quality issues or questions received;
  • You will determine process issues and elevates for resolution, taking ownership whenever necessary;
  • Use Visual Management, monitor performance metrics relative to quality claim management and translate them into valuable insights;
  • You are able to communicate well with audiences of any size, at any level (both internally and externally) and through a variety of communication channels depending on the situation.
  • WHO YOU ARE / QUALIFICATIONS :

  • Bachelor’s degree in economics, engineering, etc. is preferred;
  • At least 5 years of working experience;
  • Technical affinity / mindset;
  • Teamwork as well as strong customer orientation;
  • Self-initiative and a high degree of sense of responsibility;
  • A proactive attitude with great communication skills;
  • Systematic and structured approach;
  • SAP R3 knowledge is an advantage;
  • Good command of MS-Office;
  • Proficient in English and German. Do you see yourself working here? We'd love to hear from you! We are proud to have a diverse and inclusive workforce, and we're always looking to get better.
  • We value applicants who are comfortable interacting with people different than themselves. People of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else is encouraged to apply!Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

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